rareEARTH will accept a return on any product purchased by a direct consumer within 30 days. We will stand by the guarantee on our packaging. As with all rareEARTH products, if you are less than totally satisfied, please call rareEARTH for a full refund.
NOTE: For purchases made at a retailer other than on the rareEARTH website, please check with the store to follow their return policy.
International Shipping Policy
Currently we are not set up for international orders. Please check back with us in the future to see if we have expanded our distribution in your location.
Returned Shipments Policy
If you are unable to receive your order or have given the incorrect address to rareEARTH, you will be charged for the re-shipment of any orders returned to us, as well as any additional charges that rareEARTH incurs. Please make sure to double check and verify your address on each order you place with us.
Free Shipping Policy
Free UPS/USPS Ground Shipping valid for online purchases of $75 or more. Eligible customers must select this option in checkout in order to receive free shipping. Offer is good for the order’s first “ship-to” address anywhere in the U.S. If you choose another shipping option, additional charges may apply. Not valid on international shipments.
Expedited Shipping: Orders received will usually ship within 1 business day. rareEARTH reserves the right to hold orders or delay shipping if product is temporarily out of stock or there is any problem or concern with the information provided during the order process. rareEARTH will make reasonable attempts to contact the customer and notify them of the delay.
UPS/USPS Ground: Guarantees Delivery within 2-6 business days in the continental United Sates (not available to Int’l, Alaska or Hawaii locations).
UPS Two Day: Delivery within 2 business days to most U.S. locations (not available to Int’l locations). UPS Two day delivery is required in shipping to Hawaii and Alaska but may take longer than 2 days to arrive.
UPS Standard Overnight: Guarantees next business day delivery by 3:00 pm (not available to Int’l locations, Alaska or Hawaii).
During your use of the website, you may be asked to voluntarily provide certain personal information including but not limited to your name, email address, postal address, telephone number and credit card information. You may refuse to provide this information, but doing so may limit your use of this website, including the ability to place orders online.
rareEARTH may use your personal information to contact and correspond with you, to respond to your inquiries, to process transactions and payments, for marketing purposes, and to facilitate and enhance your use of the website. rareEARTH may keep a record of all correspondence with you along with your purchasing history. Only rareEARTH employees and contracted companies with proper authorization will have access to your personal information, and only to the extent necessary for the purposes described in this policy.
Disclosure of personal information
In order to process transactions, rareEARTH must disclose some of your personal information to certain providers, such as your credit card issuer, the product handler and delivery service. Before personal information is disclosed, the service provider will agree with rareEARTH to protect the privacy of your personal information in a manner that is consistent with this policy. If you do not want rareEARTH to provide your personal information to our service providers, you may not use the website for transactions.
Use of Information Collected
In accordance with federal law, rareEARTH may disclose your personal information to a government institution that has asserted its lawful authority to obtain the information or where rareEARTH has reasonable grounds to believe the information could be useful in the investigation of unlawful activity, or to comply with a subpoena or warrant or an order made by a court, person or body with jurisdiction, or to comply with court rules regarding the production of records and information, or to rareEARTH’s legal counsel.
Reviewing Information Collected
You may request access to your personal information and information about rareEARTH’s collection, use and disclosure of that information by contacting rareEARTH at email@example.com. Subject to certain exceptions prescribed by law, you have the right to have reasonable access to your personal information, and have the right to challenge the accuracy and completeness of the information and to have it amended as appropriate. You can help rareEARTH maintain the accuracy of your information by notifying rareEARTH of any changes to your personal information.
Transfer of Information
Customer lists and information are properly considered assets of a business. Accordingly, if we merge with another entity or if we sell our assets to another entity, our customer lists and information, including personally identifiable information you have provided us, would be included among the assets that would be transferred.
Certain pages of the website may encourage users to share their experiences with rareEARTH products. rareEARTH is not responsible for the content or claims made in content created by website users. You are not obligated to engage in interactive discussions or provide any personal information during those discussions. Personal information you choose to provide during interactive discussions through the website will be used and disclosed in accordance with this policy.
When contests or promotions are made available through the website, the applicable contest or promotion rules may include rules regarding the collection, use and disclosure of personal information. To the extent that those specific rules conflict with this policy, the particular contest or promotion rules will govern regarding personal information collection in connection with the contest or promotion.
This website may contain links to other website or internet resources. When you click on one of those links you are contacting another resource, of which rareEARTH has no responsibility or liability for or control over those websites.
To accommodate changes in the website, changing technology, and legal developments, this policy may be changed at the sole discretion of rareEARTH without any prior notice or liability to you or any other person new versions of this policy will be posted here.
If you have any questions about this policy, please contact rareEARTH at firstname.lastname@example.org.