Also visit our FAQs Page or Product Care Instructions

Return Policy

Direct Customers

rareESSENCE will accept a return on any product purchased by a direct consumer within 30 days. As with all rareESSENCE products, if you are not completely satisfied, please reach out to rareESSENCE for a full refund through our contact form or via email at sales@rareESSENCEaromatherapy.com.

NOTE: For purchases made at a retailer other than on the rareESSENCE website, please check with the store to follow their return policy.

 

Shipping Policy

International Shipping Policy

Currently we are not set up for international orders outside of the United States. Please check back with us in the future to see if we have expanded our distribution in your location.

Returned Shipments Policy

Please make sure to double check and verify your address on each order you place with us. If your shipment is undeliverable for any reason and returned to rareESSENCE, we will issue a full refund for the products and notify you.

Missing Shipments

rareESSENCE provides tracking numbers via email for all orders. It is the customer’s responsibility to track orders and ensure delivery is possible to the address provided. To avoid any missing or stolen packages, please make sure you are available to receive the package on the estimated delivery date.

Free Shipping Policy

Free USPS/UPS Ground Shipping valid for online purchases of $75 or more. Eligible customers must select this option in checkout in order to receive free shipping. If you choose another shipping option, additional charges will apply.

 

Shipping Options

Domestic

Expedited Shipping: Orders received will usually ship within 1 business day. rareESSENCE reserves the right to hold orders or delay shipping if product is temporarily out of stock or there is any problem or concern with the information provided during the order process.

UPS/USPS Ground: Guarantees Delivery within 2-6 business days in the continental United Sates (not available to Int’l, Alaska or Hawaii locations).

UPS Two Day: Delivery within 2 business days to most U.S. locations (not available to Int’l locations).

UPS Standard Overnight: Next business day delivery (not available to Int’l locations, Alaska or Hawaii).

rareESSENCE will promptly process all orders with the requested shipping option. However, we cannot guarantee that UPS and USPS shipments will arrive on a specific date and any shipping disputes may need to take place directly with UPS or USPS.

 

Ingredients

If a full ingredient list is not available on the product page, please feel free to reach out to us with a request for this information at sales@rareESSENCEaromatherapy.comand we would be happy to provide this for you to review.

Privacy Policy

 

rareESSENCE respects your personal privacy. You always have the right to refuse the disclosure of any personal information, however, it may inhibit your ability to use the site to its fullest potential including but not limited to online transactions. If we request any personal information, we will disclose the purposes for which we intend to use that information. Your personal information is not lent or sold to anyone for any purpose.

 

Your Content

By using the website, you signify your consent to rareESSENCE’s collection, use and disclosure of your personal information in accordance with this Policy.

 

Non-Identifiable Information

This website automatically collects certain non-identifiable information regarding its users, including but not limited to internet protocol addresses, browser type, internet service provider, referring/exit pages, platform type, date and time of pages accessed, time spent on individual pages within the site, and number of pages viewed during your visit. rareESSENCE uses this data, in aggregate form, to improve the online experience for all visitors. We may, on occasion, provide portions of this aggregate data to vendors, consultants, or other third-party agencies.

 

Voluntary Information

During your use of the website, you may be asked to voluntarily provide certain personal information including but not limited to your name, email address, postal address, telephone number and credit card information. You may refuse to provide this information, but doing so may limit your use of this website, including the ability to place orders online.

rareESSENCE may use your personal information to contact and correspond with you, to respond to your inquiries, to process transactions and payments, for marketing purposes, and to facilitate and enhance your use of the website. rareESSENCE may keep a record of all correspondence with you along with your purchasing history. Only rareESSENCE employees and contracted companies with proper authorization will have access to your personal information, and only to the extent necessary for the purposes described in this policy.

 

Disclosure of personal information

In order to process transactions, rareESSENCE must disclose some of your personal information to certain providers, such as your credit card issuer, the product handler and delivery service. Before personal information is disclosed, the service provider will agree with rareESSENCE to protect the privacy of your personal information in a manner that is consistent with this policy. If you do not want rareESSENCE to provide your personal information to our service providers, you may not use the website for transactions.

 

Use of Information Collected

In accordance with federal law, rareESSENCE may disclose your personal information to a government institution that has asserted its lawful authority to obtain the information or where rareESSENCE has reasonable grounds to believe the information could be useful in the investigation of unlawful activity, or to comply with a subpoena or warrant or an order made by a court, person or body with jurisdiction, or to comply with court rules regarding the production of records and information, or to rareESSENCE’s legal counsel.

 

Reviewing Information Collected

You may request access to your personal information and information about rareESSENCE’s collection, use and disclosure of that information by contacting rareESSENCE at sales@rareessencearomatherapy.com. Subject to certain exceptions prescribed by law, you have the right to have reasonable access to your personal information, and have the right to challenge the accuracy and completeness of the information and to have it amended as appropriate. You can help rareESSENCE maintain the accuracy of your information by notifying rareESSENCE of any changes to your personal information.

 

Transfer of Information

Customer lists and information are properly considered assets of a business. Accordingly, if we merge with another entity or if we sell our assets to another entity, our customer lists and information, including personally identifiable information you have provided us, would be included among the assets that would be transferred.

 

Marketing

Certain pages of the website may encourage users to share their experiences with rareESSENCE products. rareESSENCE is not responsible for the content or claims made in content created by website users. You are not obligated to engage in interactive discussions or provide any personal information during those discussions. Personal information you choose to provide during interactive discussions through the website will be used and disclosed in accordance with this policy.

When contests or promotions are made available through the website, the applicable contest or promotion rules may include rules regarding the collection, use and disclosure of personal information. To the extent that those specific rules conflict with this policy, the particular contest or promotion rules will govern regarding personal information collection in connection with the contest or promotion.

 

Links

This website may contain links to other website or internet resources. When you click on one of those links you are contacting another resource, of which rareESSENCE has no responsibility or liability for or control over those websites.

 

Policy Changes

To accommodate changes in the website, changing technology, and legal developments, this policy may be changed at the sole discretion of rareEARTH without any prior notice or liability to you or any other person new versions of this policy will be posted here.

If you have any questions about this policy, please contact rareESSENCE at sales@rareESSENCEaromatherapy.com